Refund & Return Policy
Last Updated: July 17, 2026
At Historic Scents Candle Co., every candle is handcrafted in small batches with care. Your satisfaction is important to us, and we strive to ensure every order arrives safely and meets our quality standards.
Returns
Due to the handmade nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges on candles, wax melts, coffee, tea, or other consumable products unless they arrive damaged, defective, or you receive the wrong item.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery.
Please include:
Your order number
A brief description of the issue
Clear photos of the damaged product and packaging
Once your claim has been reviewed, we will replace the item or issue a refund at our discretion.
Refunds
Approved refunds will be processed back to your original method of payment. Please allow 5–10 business days after approval for your financial institution to process the refund.
Shipping charges are non-refundable unless the return is the result of our error or the product arrived damaged.
Order Cancellations
Orders may be canceled if they have not yet been processed or shipped. Once an order has shipped, it cannot be canceled.
Lost or Delayed Shipments
Historic Scents Candle Co. is not responsible for delays caused by the shipping carrier, weather, or other circumstances beyond our control. If your package appears to be lost, please contact us and we will gladly assist you in working with the shipping carrier to locate your order.
Contact Us
If you have any questions regarding your order or this policy, please contact us through the Contact page on our website. We are committed to making things right whenever possible and appreciate your support of our small business. historicscents76@gmail.com